Call Center Workforce Manager
Company: VirtualVocations
Location: Fairfax
Posted on: April 2, 2025
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Job Description:
A company is looking for a Call Center Workforce Manager.
Key Responsibilities
Forecast and schedule workforce in a multi-channel 24/7
environment
Manage Genesys Telephony systems and collaborate on capacity
planning
Monitor performance metrics and oversee staff productivity to meet
service targets
Required Qualifications
At least 5 years of multi-channel contact center experience
Minimum 3 years of supervisory or management experience
Proficient in contact center forecasting and telephony systems,
particularly Genesys
Bachelor's degree or equivalent practical experience
Experience with NLP and AI applications is preferred
Keywords: VirtualVocations, Burke , Call Center Workforce Manager, Executive , Fairfax, Virginia
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