Claim Resolution Specialist
Company: Liberty Mutual Insurance
Location: Sterling
Posted on: October 25, 2024
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Job Description:
Schedule: Full-Time Salary Range: USD $77200.00 - $130100.00 Job
Category: Claims Pay Philosophy The typical starting salary range
for this role is determined by a number of factors including
skills, experience, education, certifications and location. The
full salary range for this role reflects the competitive labor
market value for all employees in these positions across the
national market and provides an opportunity to progress as
employees grow and develop within the role. Some roles at Liberty
Mutual have a corresponding compensation plan which may include
commission and/or bonus earnings at rates that vary based on
multiple factors set forth in the compensation plan for the role.
Description Manages, investigates and resolves assigned high
severity Property Loss claims under limited supervision. Provides
policyholders with exceptional customer service. May assist
Customer Claims Representatives with in-person
inspection/policyholder contact where necessary. Training is a
critical component to your success and that success starts with
reliable attendance. Attendance and active engagement during
training is mandatory Responsibilities: Investigates, determines
coverage of loss and adjusts all elements of Property Loss claims
of high severity. Conducts inspections of loss sites, writes
appraisals for dwelling repairs and issues payment to policyholders
where possible. May work with a Liberty network contractor in the
appraisal process. Ability to independently scope high severity
losses and/or large losses. Works with Liberty network contractor
in the appraisal process of claims and participates in
re-inspection of Liberty referred contractors. Explains coverage of
loss, assists policyholders with itemization of damages, emergency
repairs and additional living arrangements. Works with and may
coordinate a number of vendor services such as contractors,
emergency repair, cleaning services and various replacement
services. Identifies suspicious losses. Recommends referral to SIU
where appropriate and may assist the SIU in their investigation and
settling of the claim. May be called upon for catastrophe duty, may
assist in management of catastrophe operation, Quality Control of
Independents used and may trouble shoot problem and high profile
cases. For Catastrophe (CAT) roles, investigative fieldwork
includes a high amount of travel to claim location. Assists in the
training of property personnel and serves as a technical resource
to the office. May assist in the absence of the Claims Team
Manager. Qualifications Requires knowledge of coverages provided
within various homeowner policies. Demonstrated ability to handle
claims of the highest complexity and exposure. Effective
negotiation skills. Ability to effectively and independently manage
workload while exhibiting good judgment. Proven ability to provide
exceptional customer service. Strong written/oral communication and
interpersonal skills. Computer skills with the ability to work with
multi-faceted systems, and analytical skills. The capabilities,
skills and knowledge required is normally acquired through
Bachelor's Degree or equivalent experience and at least 5 years of
directly related experience. Completion of advanced property
training required. Ability to obtain proper licensing as required.
About Us **This position may have in-office requirements depending
on candidate location.** At Liberty Mutual, our purpose is to help
people embrace today and confidently pursue tomorrow. That's why we
provide an environment focused on openness, inclusion, trust and
respect. Here, you'll discover our expansive range of roles, and a
workplace where we aim to help turn your passion into a rewarding
profession. Liberty Mutual has proudly been recognized as a "Great
Place to Work" by Great Place to Work US for the past several
years. We were also selected as one of the "100 Best Places to Work
in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many
years running, we have been named by Forbes as one of America's
Best Employers for Women and one of America's Best Employers for
New Graduates as well as one of America's Best Employers for
Diversity. We value your hard work, integrity and commitment to
make things better, and we put people first by offering you
benefits that support your life and well-being. Liberty Mutual is
an equal opportunity employer. We will not tolerate discrimination
on the basis of race, color, national origin, sex, sexual
orientation, gender identity, religion, age, disability, veteran's
status, pregnancy, genetic information or on any basis prohibited
by federal, state or local law. Fair Chance Notices California San
Francisco Los Angeles Philadelphia Employment Type: Full Time
Keywords: Liberty Mutual Insurance, Burke , Claim Resolution Specialist, Other , Sterling, Virginia
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