Vendor Operations Specialist
Company: VirtualVocations
Location: Fairfax
Posted on: March 25, 2025
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Job Description:
A company is looking for an Agent Enablement & Vendor Operations
Specialist.
Key Responsibilities
Monitor agent performance and adherence to SLAs, CSAT, and
operational KPIs
Facilitate coaching and development initiatives for agents to
enhance skills and customer interactions
Handle escalated customer interactions and implement process
improvements to increase efficiency and satisfaction
Required Qualifications
2+ years of experience in vendor management, customer service
enablement, or BPO operations
Strong understanding of Fintech, Travel, or SaaS industry
trends
Experience analyzing performance metrics and QA frameworks
Ability to implement process improvements through cross-functional
collaboration
Familiarity with BPO contracts, SLAs, and vendor performance
management best practices is a plus
Keywords: VirtualVocations, Burke , Vendor Operations Specialist, Other , Fairfax, Virginia
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